Our first priority is your complete satisfaction with your Aerostem Industries Inc purchase. If you are dissatisfied for any reason and have your original receipt or web invoice, we will exchange or repair the item in question or provide a full refund.
We will provide your refund using the same method of payment that you used to purchase the item.
Returns without an original receipt or web invoice may be eligible for merchandise credit, which will be based on how much you used the item and how long it's been since your purchase. Credit amount will be determined upon receipt of the return. All returns without a receipt require a valid state-issued ID, military ID, or passport. You can return your purchase by mail. If you want to return it by mail, please follow the steps outlined in our return instructions.
Returning an Item:
If you wish to return an item to Aerostem Industries, please follow the instructions below. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition to ensure credit.
Enclose the bottom portion of the original packing slip with the item. Please keep the top portion for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item(s).
Before sending your return shipment, please remove all extra labels from the outside of the package.
Send the return package to:
Aerostem Industries
3 Millstone Drive, East Windsor NJ 08512
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
It is recommended that you use UPS or Insured Parcel Post for your return.
Keep the Return Tracking Number for your return package to monitor delivery status.
You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
Credit for gift returns will be issued to the original purchaser.
You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
To contact our Customer Service Department, please email us at customerservice@aerostem.com.
If you have any questions regarding Aerostem products, please contact us at info@aerostem.com.
Aerostem.com will do its best to ensure you are up and running with Aerostem Balloon Sticks as soon as possible. Due to the nature of these products, please allow 10 to 14 days for delivery. Shipping is handled by UPS. Special shipping rates for high volume purchases is available upon request. To obtain shipping rates for high volume purchases, please contact us at info@aerostem.com
